Terms & Conditions

Welcome to Nurture Kikwetu. By accessing or using our website, services, or booking systems, you agree to be bound by the following Terms and Conditions. Please read them carefully.

If you do not agree with any part of these terms, please do not use our website or services.

1. About Nurture Kikwetu

Nurture Kikwetu provides home-based care, community care, and caregiver support services, including services under the Bila Mipaka Community Care Initiative. Our services are designed to support individuals and families with compassion, dignity, and professionalism.

2. Use of This Website

By using this website, you agree to:

Use the site for lawful purposes only
Provide accurate and truthful information when submitting forms or bookings
Not misuse, damage, or attempt to disrupt the website or its systems

We reserve the right to restrict or terminate access to the website if misuse is identified.

3. Services & Care Provision

Services offered by Nurture Kikwetu are supportive and non-emergency in nature unless clearly stated otherwise.
We do not replace emergency medical services. In case of a medical emergency, users should contact local emergency services immediately.
Care plans and service availability may vary depending on location, staffing, and individual needs.

4. Bookings & Appointments

Online bookings are subject to confirmation by Nurture Kikwetu.
Appointment times may be adjusted due to caregiver availability or unforeseen circumstances.
We reserve the right to decline or discontinue services where safety, ethical, or operational concerns arise.

5. Payments & Fees

Fees for services or products will be communicated clearly before confirmation.
Payment terms, including accepted payment methods, will be outlined at the time of booking or purchase.
Nurture Kikwetu reserves the right to update pricing with reasonable notice.

6. Cancellations & Refunds

Cancellations should be made within the time frame communicated during booking.
Refunds, where applicable, are handled in accordance with our Refund Policy.
Certain services or products may be non-refundable due to their nature.

7. Community Care & Bila Mipaka Initiative

Services offered under the Bila Mipaka Initiative are community-based and may involve:

Voluntary participation
Limited availability
Prioritisation based on need

Nurture Kikwetu does not guarantee service availability under community initiatives and reserves the right to modify or pause initiatives as needed.

8. Health & Personal Information

Any health or personal information shared with us is treated as confidential.
Information is used strictly for care coordination and service delivery.
For more details, please refer to our Privacy Policy.

9. Limitation of Liability

While we strive to provide high-quality care and accurate information:

Nurture Kikwetu is not liable for indirect, incidental, or consequential damages arising from website use or service delivery.
We are not responsible for outcomes resulting from incomplete or inaccurate information provided by users.

Nothing in these terms limits liability where prohibited by law.

10. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Nurture Kikwetu unless otherwise stated.

You may not reproduce, distribute, or use website content without written permission.

11. External Links

Our website may include links to third-party websites for additional information or resources. Nurture Kikwetu is not responsible for the content, policies, or practices of external websites.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website indicates acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

14. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Nurture Kikwetu
📞 Phone: 0118099262